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Welcome to Your Library's Website!
In light of the recent news of Wisconsin State Supreme Court overturning Safer at Home, the library is gathering information and resources to determine how and when we can safely open our doors. Keep watching our Website/Facebook page for updates. In the meantime, we are still happy to provide curbside service, LEGO Club Facebook Live,ebook (Overdrive/Libby) checkouts, temporary library cards, library cards and on-line services from our webpage such as Gale Courses and Ancestry.com. Thank You!
Sherman & Ruth Weiss Community Library
Curbside Pickup FAQs
The Sherman & Ruth Weiss Community Library will offer curbside pickup service starting Friday, May 1, 2020! Staff will begin answering phones at 10 am that Friday.
- You can place your requests online through Merlin or by calling the library at (715) 634-2161 during these designated hours: Monday through Friday from 10 am – 4 pm. Please have your library card number ready if you call to make your requests.
- You or a library staff member may schedule your curbside pickup Monday through Friday between 11 am – 2 pm.
- When your scheduled pickup time arrives:
- Park at the front of the library.
- If someone else is picking up their items, before you exit your car, please wait for that person to leave, and for a staff member to clean the table near the entrance and place your items there.
- Next, show your library card or ID through the front door to the staff person in the lobby. We want to be sure we have the correct items waiting for you.
- Once the staff gives you the thumbs up, you may take your items from the table. After you leave, the staff will clean the table and place the next person’s items there.
If your question is not addressed here, please call the library Monday through Friday from 10 am – 4 pm for assistance.
Q. How do I request items for pickup?
A. You can request items using our online Merlin Card Catalog or by calling (715) 634-2161 from 10 am – 4 pm Monday through Friday. If you request items through Merlin, you also can schedule a pick up time through our online calendar at https://calendly.com/haywardlibrarycurbside. When you request items by phone, please limit your order to a reasonable quantity. When you call the library, we will schedule a time for you to pick up your items, from 11 am – 2 pm, Monday through Friday.
- Pickup appointments are available on a first-come, first-serve basis during the hours designated above.
- At your scheduled pickup time, come to the library and your items will be on a table near the front entrance.
Q. I have fines on my account. May I still request and check out materials?
A. If your fines are less than $5, you can still request and check out materials. If your fines are $5 or more, you can pay your fines online with a debit or credit card.
Q. Can I request items from other NWLS libraries, or from libraries outside of our system?
A. Delivery service between libraries is still unavailable. When placing holds, please limit your requests to items which are AVAILABLE at the Sherman & Ruth Weiss Community Library. Be sure you have selected “HAYWARD” via limit search within the Quick Search Box and only those items AVAILABLE.
Q. What should I do with the library materials I already have checked out?
A. You can renew items online or by calling the library, or you can return items into our drop box. If you return items in the drops, please wait in your car if someone else is picking up their items or staff is outside near the entrance or drop boxes. When you return your items, they are quarantined for 72 hours, then are cleaned and checked in with the date the items were removed from the drop box. Your items will be on your record until the 72-hour quarantine time is over, but no need for concern.
Q. How soon will my library items be checked in?
A. All items must be quarantined for 72 hours before staff can sanitize them and check them in.
Q.If I request something, can I pick it up the same day?
A.Requested materials will be ready for pickup 2 business days after the request is made. Here’s a timetable:
Request Friday, Saturday or Sunday – earliest pickup is Tuesday.
Request Monday – earliest pickup is Wednesday.
Request Tuesday – earliest pickup is Thursday.
Request Wednesday – earliest pickup is Friday.
Request Thursday – earliest pickup is Monday.
Q.Why do I have to wait so long before I can pick up items?
A. When filling requests, we must limit the number of staff in the building to follow social distancing guidelines. Also, only one person, wearing a mask and washing their hands and using hand sanitizer frequently, will fill your order from taking your call or online request to placing it in a plastic bag.
Q.I have items on hold which were ready to be picked up before the library closed, but couldn’t pick them up in time! Can I still come and get them?
A.Yes! Please call (715) 634-2161 to schedule a pickup time for your items.
Q. Can I donate items to the library?
A. NO donations will be accepted at this time. Please hold onto them if you wish to donate them at a later date, to be announced.
Q. Should I quarantine items when I get home?
A. While we are making every effort to sanitize library items according to the recommendations of the Center for Disease Control (CDC), we ask that you use your own judgement as to whether these items should be quarantined again, in your own home, before using them.
Q. Can I come into the library?
A. No, we are sorry we cannot admit you into the library for any reason at this time, according to Governor Evers’ instructions. Also, please do not approach library staff when they are outside of the library at the drop boxes or while doing curbside delivery. We miss all of you, but need to make sure we all stay safe and well!
Governor's "Safer at Home Order"
Access at the below link:
https://content.govdelivery.com/attachments/WIGOV/2020/03/24/file_attachments /1409408/Health%20Order%20%2312%20Safer%20At%20Home.pdf
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